Shipping policy

Shipping Policy

Last updated: 12/17/24

At the•alambique, we take great care in ensuring your products arrive in a timely and thoughtful manner. Below is our Shipping Policy, designed to offer clarity and alignment as we deliver goods rooted in tradition, care, and sustainability.

1. Shipping Locations

We currently ship to addresses within the United States. For international shipping inquiries, please contact us directly at mam@thealambique.com. While we aspire to share our offerings globally, we aim to ensure ethical, sustainable, and reliable delivery before expanding our reach.

2. Processing Time

  • All orders are processed within 3-5 business days of receipt.

  • Please note that weekends, holidays, or peak seasons (such as during promotions) may extend processing times.

  • You will receive an email confirmation once your order has shipped, along with tracking details.

3. Shipping Methods and Costs

Shipping costs and methods are calculated at checkout based on your location and the weight of your package. Our primary carriers prioritize efficiency, sustainability, and care.

  • Standard Shipping (5-10 business days): Costs vary depending on order weight and destination.

  • Expedited Shipping (2-4 business days): Available upon request for an additional charge.

We carefully package each order to preserve its integrity and honor its story.

4. Delivery Times

Delivery timelines depend on the shipping method chosen and your location. While our carriers are reliable, please note that delays may occur due to unforeseen circumstances such as severe weather, holidays, or natural disruptions.

  • If your order has not arrived within 10 business days after shipment, please reach out to us at mam@thealambique.com.

5. Lost, Damaged, or Stolen Packages

  • If a package arrives damaged, please email us within 7 days of delivery. Include your order details and clear photographs of the packaging and contents.

  • If tracking confirms your package has been delivered but you cannot locate it, please first check with neighbors or your local postal carrier. If still unresolved, contact us for assistance.

  • Please understand that the•alambique cannot be held liable for stolen or lost packages once they are marked as delivered by the carrier. We recommend choosing a secure delivery location and monitoring tracking updates closely.

6. Sustainability and Packaging

At the.alambique, we are committed to reducing our environmental footprint. Our packaging materials are biodegradable, recyclable, or reused wherever possible. Each item is prepared thoughtfully to align with our values of care and sustainability.

7. Contact Us

For all shipping inquiries, please connect with us:

Email: mam@thealambique.com
Website: thealambique.com

Thank you for choosing the•alambique. With care and devotion, we send offerings from our land to yours, honoring nature’s gifts and our shared connection to the earth.