Terms of Service

Last updated: 12/17/24

Welcome to the.alambique. Our Terms of Service ("Terms") outline the rules, expectations, and commitments that guide your journey with our products and services. By accessing or using our website, purchasing our offerings, or engaging with our brand in any way, you agree to these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

Our intention at the.alambique is to honor our ancestors, land, and collective heritage through thoughtfully crafted goods, steeped in tradition and connection. With this guiding spirit, we humbly share these guidelines.

1. Use of Our Website and Products

1.1 Eligibility: By using our site, you affirm that you are at least 18 years old, or the legal age in your jurisdiction, and have the authority to agree to these Terms.

1.2 Permitted Use: You agree to use our website for lawful purposes only, including purchasing products and learning about the.alambique.

1.3 No Misuse: You agree not to disrupt, damage, or compromise the website’s security, code, or functionality in any manner.

1.4 Health and Safety: Our offerings are carefully designed with natural and sustainably-sourced ingredients. However, individual sensitivities or allergic reactions are possible. You agree to:

• Review ingredient lists provided on product pages.

• Discontinue use if any irritation or adverse reaction occurs.

• Consult with a medical professional if you have pre-existing skin conditions, are pregnant, or have related concerns.

2. Products and Purchases

2.1 Product Descriptions: We are dedicated to ensuring our product details are accurate, complete, and rich with story. However, slight variations may occur, as our goods honor the raw beauty of natural materials.

2.2 Pricing: Prices are displayed in U.S. dollars (USD) and are subject to change at any time, at our discretion.

2.3 Order Confirmation: An order is only confirmed when you receive an email acknowledgment from us. We reserve the right to refuse or cancel orders for reasons such as:

• Product unavailability

• Errors in pricing or descriptions

• Suspicion of fraud or violation of these Terms

2.4 Shipping and Delivery: Our team takes great care in delivering your products. Shipping details, including timelines, are available at checkout. Delays may occur due to unforeseen circumstances, but we will keep you informed every step of the way.

2.5 Returns and Refunds: Due to the intimate nature of our products, all sales are final unless otherwise noted. If a product arrives damaged or defective, please contact us within 7 days of delivery, providing images and order details. We will review your claim and offer an appropriate resolution.

3. Sourcing and Sustainability

3.1 Our Commitment: At the.alambique, we honor sustainability, heritage, and integrity. Our raw materials are ethically sourced with love and intention, from suppliers who share our values. We celebrate their stories and connection to land.

3.2 Product Variability: Because we prioritize nature and artisanal methods, variations in texture, color, and scent are natural reflections of our process.

4. Intellectual Property

4.1 Ownership: All content available on this site—including text, logos, images, product descriptions, and designs—is the exclusive property of the.alambique or its licensors and is protected by copyright, trademark, and other intellectual property laws.

4.2 Personal Use: You may access, view, and use the content for personal, non-commercial purposes only. Any reproduction, modification, or distribution without prior consent is strictly prohibited.

5. Privacy Policy

Your privacy matters deeply to us. Our Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with the.alambique.

6. Limitation of Liability

To the maximum extent permitted by law, the.alambique and its team shall not be liable for any:

• Indirect, incidental, or consequential damages arising from your use of our website or products.

• Losses, injury, or harm resulting from allergies, sensitivities, or misuse of our offerings.

You acknowledge that natural products may behave differently depending on individual circumstances.

7. Indemnification

You agree to indemnify, defend, and hold harmless the.alambique, its team, partners, and affiliates from any claims, liabilities, damages, losses, or expenses (including legal fees) arising from:

• Your breach of these Terms

• Misuse of our website or products

• Violation of rights or laws

8. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be reflected on this page with an updated "Last Updated" date. It is your responsibility to review these Terms periodically. Your continued use of our services constitutes acceptance of any changes.

9. Governing Law

These Terms are governed by the laws of the State of New Mexico, without regard to conflict of law principles. By engaging with the.alambique, you agree to resolve any disputes through mediation, honoring the spirit of peace and integrity in which our brand was created.

10. Contact Us

For questions, concerns, or feedback regarding these Terms of Service or our offerings, please reach out: mam@thealambique.com